SugarSync (Mac) - User reviews

User comments for SugarSync

SugarSync

Free
3.1
(20 votes)

Cloud storage and file syncing at its finest

SugarSync is a desktop application that lets you share and store files across computers, mobile devices and even online.Quite similar to Dropbox and 4shared, SugarSync lets you define the files you'd like to either share or store directly from...

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Anonymous•a few seconds ago
Terrible Service!!! Gives a False Sense of Security!!! AVOID!.
Service is horrendous. Like the Hotel California"You can check out any time you'd like, but you can never leave."I had been using SugarSync happily for a while, but when one file got hung on their servers and was marked as "pending upload" I contacted tech support multiple times. They couldn't fix it.I switched back to DropBox, downgraded my SugarSync account to 5GB, deleted my files on SugarSync, deleted the program from my computer and figured "that was that." But not so fast.THEN, I received an e-mail from SugarSync saying they refused my request to downgrade my account (????) something I'd never heard of before, because I had too many files (500GB+) on their servers. What? The fact was that THEY had too many files in my account. I deleted everything and stopped syncing. I tried deleting THEIR restored files multiple times, to no avail - they're still there.I finally told them that if they charged my account I would file fraud charges through my bank.
Pros: - Can sync to different directories on different drives (unlike DropBox)
- Pretty fast sync service
Cons: - You can never cancel your account without an act of Congress. They won't even let you downgrade.
- Tech support is totally incompetent.
- Very slow syncing of files via iPad in Documents To Go (DropBox is at least twice as fast)
- Five generations of deleted files is a scam. Does not exist.
- They have a "so what?" attitude toward loyal customers.
Anonymous•a few seconds ago
Looking for the best online backup tool? >> SugarSync is NOT it !!.
Here's the real scoop and why not to choose them from someone who has:1.Support is horrendous. They rarely get back to you, and if they do, they hardly read your question. Instead you start getting sales emails.2. Once you start your sync, you can't add new folders or files that have been/are being created during the forever-sync.3. Support is greeted with autoresponders "your question has been received. We are currently experiencing a higher than normal volume of requests and will respond to you as soon as possible"4. If you lost a file, and you want to search and restore just that, you can't. You have to know exactly which folder it was. Good luck on few thousand or a few million files, right?!5. Sugarsync does not support scheduled backup.6. And good luck cancelling!! once you cancel, they ignore all your emails (they receive them, they just pretend they don't)...And continue charging you every month !!!!!! Pros: Pros? Yeah, they're pros...PRO-fessional Scammers.
Cons: 1. Daily crashes on backups
2. Horrendous support
3. Ignore repeated requests for cancellation within the 30 days so they can keep charging your credit card.
4. Total SCAM. Avoid these frauds. We wasted untold hours on them.
Anonymous•a few seconds ago
Better than Dropbox.
Great program. Better than Dropbox because use this link you will start with 5.5 GB free instead of the normal 5GB.
https://www.sugarsync.com/referral?rf=cs2siih745dk51. You can sync any folder instead of only one folder with Dropbox
2. You get 5GB free when you register instead of 2 GB with Dropbox
3. You get 500MB extra free for each referral versus 250MB with Dropbox referrals
Anonymous•a few seconds ago
Best Solution.
Sugarsync has already saved me a couple times - this is an excellent program offering just about everything I need. I was dealing with a client from a remote location and had to access a file from my desktop using my phone. I was able to get the file, open it, and show the client within a few minutes. The smart phone utility makes this product a must have for smart phone owners. You will use it - more than you imagine. Customer support is great - the online chat is a great idea. The price is fair... Big fan. Pros: Too numerous to name.
Cons: My one issue with Sugarsync is that sometimes it gets stuck uploading a file. I get to work only to find out the file I thought was uploaded - hasn't.

User comments for SugarSync

SugarSync

Cloud storage and file syncing at its finest

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User comments for SugarSync

SugarSync

Cloud storage and file syncing at its finest

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